, govern the relationship between you and GBP regarding this website. If you don’t agree with any part of these terms and conditions, we kindly request that you refrain from using the website.

The use of this website is subject to the following terms of use:

• The content on this website is for general information and use only. It may change without prior notice.
• We do not accept returns or exchanges for change of mind purchases or conditions highlighted in the refund policy.
• We encourage customers to thoroughly check the digital proof along with the specification sheet before giving a formal approval for the production.
• We, nor any third parties, provide warranties or guarantees regarding the accuracy, timeliness, performance, completeness, or suitability of the information and materials on this website.
• Your use of the website and its content is at your own risk, and we shall not be liable for any issues arising from it.
• This website’s content is owned by or licensed to us and is protected by copyright laws.
• Unauthorized use of this website may lead to a claim for damages and/or be considered a criminal offense.
• Occasionally, this website may contain links to other websites for further information. These links do not imply our endorsement, and we are not responsible for the content of linked websites.
• Your use of this website and any disputes arising from it are subject to the laws.
• We cannot guarantee delivery times and are not responsible for any damages resulting from transport delays or external factors beyond our direct control, such as adverse weather conditions or customs-related issues

Customer Provided Artwork:

Our design team relies on the artwork customer submit through website or email to create unique designs. The design files should be in PSD, AI, PDF, EPS or JPEG format with minimum 300 dpi (dots per inch) resolution in either CMYK or PMS color scheme. Failure to meet these specifications may result in printing issues, such as blurriness or color variation from your intended design, for which the company cannot be held responsible.

Customers are accountable for the printed work, including any discrepancies resulting from orientation or order sequence. While we take precautions, GoBespokePackaging.com is not liable for any losses related to printed orders. By uploading files to our website, you confirm that you have legal ownership of the material.

We reserve the right to decline orders that may violate the law or third-party rights. When placing an order, you assume full responsibility for the materials created as per your instructions.

GoBespokePackaging.com can decline orders without specifying a reason and does not print offensive, indecent, or abusive content.

Digital Proofing and Color Accuracy:

When you place an order, it is necessary to provide the design file in the required format or physical samples. Printing tasks are initiated in our press department upon receiving your approval. As a customer, it is your responsibility to promptly review and examine the proof. Delays caused by contradictory proofs can be avoided by ensuring timely communication.

Please keep in mind that the turnaround time, as specified on our website, begins once the digital proof is approved.

Before giving your final approval, we kindly request that you thoroughly inspect the mockup and specs sheet. Please check and compare your original design file for any expected errors related to spacing, copy, layout, punctuation, image positioning, and text printing with the file we provide. Digital proofs do not accurately represent transparency, overprinting issues, or color conversions from RGB to Pantone or CMYK.

It is essential to understand that while the color to be printed is derived from the submitted artwork file, it may not precisely match the desired color due to inherent limitations in the printing process, as well as ink variations related to adjacent images. Color accuracy cannot be guaranteed, and by placing an order, you acknowledge this limitation of the system. Our staff strives to achieve the closest possible color match, but the company is not liable for color variations between on screen and the final printed product. We do not offer reprints for color discrepancies resulting from these system limitations.

For precise color matching, we recommend ordering a hard proof from the company, although please note that this will incur an additional cost.

Mockup Approval:

Once you approve the proof, we immediately proceed with sending the job to printer. Consequently, no changes to the specifications can be accommodated and order cancellation is generally not possible after that.

Cancellation Policy:

If you wish to cancel an order, you must notify us within 4 hours of mockup approval. Please be aware that cancellations are subject to a fee of $50 plus 5% of the total order payment.

Customers who choose to cancel their orders after the four-hour limit will incur a charge of 50% of the total order payment. This fee is applied to compensate for the time and resources invested by the company in processing your product. However, we cannot guarantee cancellations after 24 hours. Customers should acknowledge that the company is not liable for delays caused by factors beyond our direct control, such as adverse weather conditions or customs issues. In the event of a printing process issue, charges may be refunded, but orders will not be canceled due to printing delays.

No Liability for Errors:

GoBespokePackaging.com cannot be held responsible for any errors in the final printed product, including but not limited to:

• Spelling and grammar mistakes
• Missing fonts or discrepancies
• Graphic bleed and punctuation errors
• Incorrect folds or cracks
• Die lines, cropping marks, and glue stains
• Overprinting errors
• Variations in the finished product size
• Color variation from the digital mockup

Please note that all packaging material is shipped flat but pre-glued and pre-creased.

Pricing

As these are made to order items, their cost depends on setup, labor, overheads, and the current price of stock in the market. Therefore, the shared price may not remain valid for an extended period and is subject to change at any time. However, we strongly recommend securing your order within a month after receiving the price quote. We have a special program for resellers, bulk, and large quantity orders, offering competitive prices compared to other custom packaging suppliers.

Payment Terms:

Due to the custom nature of our work, we charge 100% payment upfront. We begin processing your order promptly upon receiving the total payment, inclusive of taxes and shipping charges.

Returns & Refunds

This policy applies to products purchased through GBP. While we take great care to ensure the quality of our products, if you find any of our items to be faulty, not according to your requirements and what was approved, or are defective must be reported within 2 days of receiving the order.

GBP may request additional information or photographs via email to assess your situation and expedite resolution. All online purchases claimed as faulty will be required to return back to GoBespokePackaging by the customer for an official assessment by our product development team. A chargeback is not an option, however, a free reprint of the order will be provided if the fault in the product is proven to be on the company’s side.

GBP does not accept exchanges or refunds in the following situations:

• Change of mind (e.g., no longer needing the boxes or ordering an excess quantity).
• Incorrect item ordered (e.g., packaging size doesn’t match your needs).
• Discovering cheaper alternatives elsewhere.
• Being aware of faults before the purchase (e.g., due to sample stock).
• Misuse of goods resulting in damage (e.g., incorrect folding).
• Delays caused by courier services.
• Damage during shipping

Once an order is placed and the products are sent into production, it cannot be canceled. If you choose to cancel after the production process has commenced, please be aware that no refund or store credit will be provided. For more information, kindly refer to our cancellation policy.

Standard Turnaround Time:

The standard turnaround time is 12-14 business days for production with 2-3 days for the delivery. We do offer a rush plan that reduces the production time to 6-8 business days for a fee of 20% of the actual order amount. Please be aware that the turnaround time mentioned on our website starts after you approve the mockup.

Overruns and Underruns:

Our standard practice is to provide the exact quantity of products ordered, along with an additional quantity at no extra cost. In the event of fewer products being delivered (an underrun), we will only charge you for the quantity that has been delivered. The company typically adheres to the industry standard of delivering up to 5% extra or less of the ordered quantity.

Courier Delays:

Please be informed that we do not offer exchanges or refunds based on courier delays. Additionally, we are unable to refund courier costs in the case of delivery delays. If you encounter issues with a courier delivery, please contact us immediately, and we will be happy to assist you. Alternatively, you can directly reach out to the courier company using your tracking information for a faster resolution. Please note that as a customer, it is your responsibility to clear any custom-related charges when shipping products outside of the USA and Australia.

Shipping:

Kindly be aware that GBP utilizes third-party couriers for all order deliveries. For bulk orders, they may be palletized for shipping efficiency. If you have particular delivery instructions or specific packing requirements, please don’t hesitate to contact us. Additional charges may apply based on your requests.

Payment Methods Accepted by GoBespokePackaging:

GBP accepts payments through the following channels:

• Direct Deposit
• PayPal
• Visa, Amex & MasterCard
• Stripe

How do I contact the Customer Service Team?

Our Customer Service team is available 24 hours from Monday to Friday, except on public holidays.

You can reach our team by calling us at +1 (424) 517 3468, or alternatively, you may contact us via email at support@gobespokepackaging.com